What products does Rosebest Company offer?
Rosebest Company specializes in handmade natural products, including body butters, face masks, lip balms, scrubs, soaps, aroma sachets, and gift sets. Our products are eco-friendly, halal-certified, and free from harmful chemicals like alcohol, SLS, parabens, and phthalates.
Where are your products made?
All of our products are handmade with care and crafted using natural ingredients. We prioritize sustainability in our production processes and packaging.
How can I place an order?
To place an order, simply browse our online store, select the items you want, and add them to your cart. Once you're ready, proceed to checkout, where you can enter your shipping and payment information. After confirming your order, you'll receive an email confirmation.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. If you encounter any issues with payment, feel free to contact us at info@rosebest.com for assistance.
How long will it take for my order to arrive?
Shipping times vary depending on your location and the shipping method you select at checkout. We aim to process and dispatch all orders within 2-3 business days. Standard shipping within the U.S. typically takes 5-7 business days. For international orders, shipping times may be longer.
Can I track my order?
Yes, once your order has been shipped, you'll receive an email with a tracking number. You can use this to monitor your package's delivery status.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times will vary based on the destination. Please note that international shipments may be subject to customs duties and taxes, which are the buyer's responsibility.
What is your return policy?
We offer a 30-day return policy for most products. If you’re not satisfied with your purchase, contact us at info@rosebest.com within 30 days of receiving your order, and we’ll provide instructions for the return. Please note that returned items must be unused and in their original packaging.
How do I initiate a return?
To initiate a return, simply email us at info@rosebest.com with your order details and the reason for the return. Our team will guide you through the process and provide the necessary return shipping information.
Do you offer refunds?
Yes, refunds are processed once we receive the returned item and inspect it. We will issue a refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account.
Are your products cruelty-free?
Absolutely! We are committed to producing cruelty-free products. None of our items are tested on animals, and we use ethically sourced ingredients to ensure no harm to animals at any stage of production.
Are your products suitable for sensitive skin?
Yes, our products are made with natural ingredients and are free from harsh chemicals, making them suitable for most skin types, including sensitive skin. However, if you have specific skin concerns or allergies, we recommend checking the ingredients list or consulting with a dermatologist before using our products.
How can I contact customer service?
You can reach our customer service team by emailing info@rosebest.com. We aim to respond to all inquiries within 24-48 hours.
Do you offer gift sets or custom packages?
Yes! We offer a variety of gift sets perfect for special occasions. Additionally, we can customize gift packages to suit your needs. For custom orders, please contact us at info@rosebest.com.
Can I cancel or modify my order after placing it?
Once an order is placed, we process it quickly to ensure prompt delivery. If you need to cancel or modify your order, contact us as soon as possible at info@rosebest.com. While we cannot guarantee changes after the order has been processed, we will do our best to accommodate your request.
What types of products does Rosebest offer?
Rosebest specializes in natural, eco-friendly products like handmade body butters, face masks, lip balms, soaps, and aroma sachets.
Are Rosebest products suitable for sensitive skin?
Yes, Rosebest products are made with natural ingredients, free from alcohol, SLS, parabens, and phthalates, making them gentle on sensitive skin.
Is Rosebest committed to sustainable practices?
Absolutely. Rosebest emphasizes sustainable practices and eco-friendly packaging to minimize environmental impact.
How long does delivery take?
Delivery times depend on your location; typically, orders are shipped within 3-5 business days within the country.